Payment, cancellation and refunds

1. Payment security

• All connections between our website and your browser are protected with TLS 1.3 and 256-bit encryption (SSL).
• Your card details are sent directly to the secure payment system of the bank or Stripe; the card number, expiry date and security code (CVV) never reach our servers and are not stored by us.
• Payments are taken in euros (EUR) through the bank's virtual POS or through Stripe. You can pay with Visa, Mastercard and American Express cards.

2. Subscription and renewal

• Subscriptions paid through the bank are prepaid and do not renew automatically. Your card is not charged again unless you buy a new period, so there is nothing to cancel.
• Subscriptions paid by card through Stripe renew automatically for the same period (monthly or yearly) until you cancel them, and the same amount is charged to your card at the start of each period.
• You can cancel a Stripe subscription at any time with the "Manage subscription" button on the Subscription page. A cancelled subscription stays active until the end of the paid period and is then not renewed.
• When the period ends, your account moves to the free plan; your data is not deleted.

3. Refunds

• PlateSight is a service. The fee for a paid period is not refunded; you can use all the features of your plan until the period ends.
• If you change plans, the new plan starts the same day; the remaining time of the previous plan is not carried over or refunded.
• For erroneous or duplicate charges (the same payment taken twice), the full amount is refunded to the card used for the payment. Depending on your bank, the refund usually appears on your card account within 2–10 business days.
• Send refund requests to info@supernova2.com, stating the payment date and the order number shown on your Subscription page.

4. Delivery

PlateSight is a service provided electronically; there is no physical delivery. Your plan is activated on your account as soon as your payment is confirmed and is shown on the Subscription page.

5. Customer service and seller details

Supernova Software Ltd., Famagusta, Cyprus

E-mail: info@supernova2.com